John Wilson

January 21, 2020

From Returns to Rewards – Turning eCommerce Returns into a Profit Driver

The elephant in the room needs to be tackled and it needs to be tackled now! Yes, we are talking about returns. Returns and the pain […]

January 21, 2020

Can All Types Of Products Be Returned?

Returns from online shoppers is the new norm. While the returns are beneficial for the customer, the retailer faces serious challenges to ensure that the process […]

January 10, 2020

How To Deal With Serial Returners

A more recent trend in the eCommerce world is the reality of the serial returner. Free returns can entice people to buy multiple items with the […]

January 10, 2020

Online Returns Are The 800 Pound Gorilla in the eCommerce Room- Introducing ReturnsUSA.com

Written By: John Wilson Returns are a fact of life in the retail world. Whether it’s brick and mortar, or online stores; items are coming back […]

November 26, 2019

How Returns Is A Tough Nut To Crack In Cross Border eCommerce

Written by: Akash Jain With the rise in cross-border eCommerce, many retailers have started accepting international orders leading to increased revenue. And, it’s not just the […]

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CPG Brands Doubling Down on Direct-to-Consumer E-Commerce

An increasing number of consumer-packaged goods companies are shifting to the direct-to-consumer e-commerce model, thus bypassing retailers as middlemen. This raises questions of how manufacturers can meet customers' needs without jeopardizing relationships with their retail distribution partners. The E-Commerce Times spoke with several DTC experts to help shed some light on these issues.
Tax Benefits That Can Help Small Tech and Entrepreneurs Now

This year's revised federal tax code plus new Covid-19 initiatives provide additional incentives for startup companies, as well as small and medium-sized businesses. If you received a Paycheck Protection Program (PPP) loan, you may qualify to have that indebtedness forgiven; and other tax incentives this year provide new deductions to lower your tax bill.
The Growing Gig Economy

With an increasing amount of workers turning to part-time, freelance, and contract work for a variety of reasons, a growing number of businesses are now based on the gig economy model. The E-Commerce Times spoke with several experts familiar with the ins and outs of the gig economy to find out what's evolving and changing in this burgeoning field.
Microsoft Nabs Nuance for $19.7B to Bolster Cloud for Healthcare

Microsoft has announced it is purchasing Nuance Communications, a natural language to computer processing company, in a deal valued at $19.7 billion. "Nuance's popular healthcare-focused products and services will provide Microsoft an instant revenue stream and relationships with existing Nuance customers," noted Charles King, principal analyst with Pund-IT.
Social Platforms Now Central in the Commerce Spectrum

Consumers and marketers alike see social media outlets as a middle ground between selling and buying. Now that shoppers have grown used to seeing product placements and promotions on social media, it is a natural next step for them to want to make a purchase without going to another platform or branded website.