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January 21, 2020

Creating A Simple And Easy To Find Returns Policy

Written By: John Wilson | 3 Minute Read or Listen Having an effective returns policy is critical to a successful customer experience in the eCommerce […]

October 3, 2019

The State Of E-Commerce Returns

In retail, a product return is the process of a customer taking purchased merchandise back to the retailer and getting a refund. A customer’s refund may […]

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Consumers Becoming More Tolerant of Chatbots for Certain Tasks

If you want to smooth over irate clients and offer more efficient customer services, consider conversational bots instead of a roomful of human company reps. Researchers see consumers' comfort levels with a variety of chatbot technologies softening towards customer service, scheduling, banking, and therapy.
Pet Products and Services Market Takes a Fancy to E-Commerce

As pet owners increasingly opt to shop from home, pet-related companies are stepping up their game to grab a share of industry expenditures forecasted for 2020 to reach approximately $99 billion in the U.S. The E-Commerce Times spoke with various experts in the field of online pet product sales and services to get their take on trends in this market.
Acquiring and Retaining Customers in an Era Without Brand Loyalty

E-commerce is now at an all-time high, with global sales figures projected to reach $4.1 trillion in 2020, almost doubling since 2015. While the spectrum of global customers has broadened, so has the scope of competition. As the need for customer support grows, there is a golden opportunity for brands to capitalize on the changes fueled by the pandemic and emerge from the crisis with a newfound customer base.
Package Theft Jumps 7 Percent in 2020

Porch pirates were busier than ever in 2020, according to an annual survey by market research firm C+R Research. Forty-three percent of Americans said they had a package stolen in 2020, a seven point increase over 2019, when 36 percent revealed they'd been theft victims. The report also revealed that 47 percent of those surveyed filed police reports about their theft.
Winning on eBay the Perfect Part for These Young Entrepreneurs

An intense knack for technology throughout middle school and high school where he repaired classmates' phones and gaming devices set the stage for entrepreneurial success for Adam Zinker, founder and CEO of The Perfect Part. That passion -- and a family loan of $4,000 seed money -- drove his technology logistics company over the last nine years to become the sixth-largest eBay company in North America.